Online Survey Company in the UK
I was bowled over last week when John told me how much a potential client reported a competitor was quoting to conduct their employee survey. It was a lot! Occasionally, one of our potential clients has a similar reaction to Surveylab's quote (which usually falls between £1,000 and £3,000) - they think "but there are a plethora of services where I can do it myself for £50!" Comparing … [Read more...]
It turns out that this is my eleventh post on the subject of how to conduct an employee survey. Yet, the analysis (and reporting) is the most important part of the survey process! This stage is central to the success of your survey, and future employee surveys... Set Expectations for Delivering Feedback Reviewing results is a relatively straight forward task, but a comprehensive analysis can … [Read more...]
This was a question asked at the Stop Doing Dumb Things conference at the end of November as part of a discussion about measuring engagement - albeit asked more generally as how can we prove engagement makes a difference? Lots of comments, views, ideas and more questions ensued, exploring the customer engagement in particular. Yet, the employee engagement side has been bugging me ever since so … [Read more...]
Once the invitations to your employees (or customers) have been sent, don't just leave your survey to run its course. I always get a sense of achievement every time we launch a survey for a client. Yes, it is a major milestone in the project, but now we also start to see something meaningful come out of all our and our client's hard work... At Surveylab, we monitor the first few responses … [Read more...]
Your survey is "final", it's been converted into its online form and looks great, but before you send out emails (or letters) to all staff asking for their time, you need to run through some final checks. Complete the survey yourself, answering each question for real. Read everything on the screen. You need to carefully check detail - do questions make sense? Find typo's, are instructions … [Read more...]
'Verbatim' questions that ask for comments or description can be very powerful devices in an employee survey. They bring supporting evidence to results or a reasoning behind a score, and they offer an opportunity to identify any issues that were not covered by the questionnaire. Keep in mind that analysing the comments received - even one hundred comments - can be time consuming, so ask … [Read more...]
The content of an employee survey will vary according to the survey's purpose (or objectives). For example, an employee engagement survey has a very different focus to a questionnaire evaluating the impact of a merger or change in structure in the business. It is possible to conduct an employee survey asking only a handful of questions - Gallup has designed a survey to measure employee … [Read more...]
When a friend asks "do you know a good [plumber / builder / garage / osteopath]?" they are really asking for a recommendation. Your friend trusts your opinion more than a name and number pulled out of the Yellow Pages. The question infers many things - are they trustworthy, reliable, good value, good quality, etc. so when you respond you are subconsciously taking what you know about your friend … [Read more...]
On the face of it, conducting an employee survey in-house is cheaper, but it requires a greater investment in time. Shaded area represents the minimum of effort (time) [x] is Surveylab! When you factor in the time investment and other benefits, outsourcing is more likely to look excellent value. What are the benefits of outsourcing to a survey company? Expertise, technical capability, … [Read more...]
The latest quarterly Employee Outlook study has just been published by the Chartered Institute of Personnel & Development (CIPD). Every three months it publishes the results of a survey of around 2,000 employees to get a feel about attitudes. Access the Summer 2011, CIPD Employee Outlook PDF. Conducted for them by YouGov, the research is weighted against the UK workforce in terms of … [Read more...]
Offering expert advice for designing and implementing online survey best practice. We share our experiences working in the fields of customer satisfaction and employee engagement research.
